Outlook hangs on updating inbox
Visit your Account Settings, then Advanced for the mail account that you are having trouble with.This can be located at one of the following: The solutions in this article as specific to these updates and are not meant to resolve all issues; only the ones caused by these updates that were pushed out previously.Until this is fixed in a future build, it is recommended that affected users revert to build 16.0.7571.2109.
Replacing the root folder can possibly cause the loss of saved emails in the account.
This issue with Microsoft Outlook 2013 and Office 365 will cause IMAP folders to not successfully synchronize, therefore inhibit your ability to receive new mail to your inbox.
There are a few ways to resolve the issue: One option is to remove the recent update that has been pushed out by Microsoft to Outlook 2013 and Office 365 users.
I’m not sure what is going on, whether people are changing their rules accidently or Outlook/is doing it, but several people needed my help finding missing email and discovered their rules were messed up.
The complaint goes something like this: My email is not in my Inbox.